microsoft outlook crashes when opening image

#MICROSOFT OUTLOOK CRASHES WHEN OPENING IMAGE WINDOWS 10#

Few days into new job- I feel so out of place IT & Tech Careers.

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The only thing I can think of at this point is that the issue is hardware-related, given the fact that when Outlook is used remotely, it works just fine. Altering the profile to disable the anti-phishing module did nothing to help. We run Webroot SecureAnywhere, which I initially thought could be causing an issue due to its anti-phishing module.

#MICROSOFT OUTLOOK CRASHES WHEN OPENING IMAGE WINDOWS 10#

The system itself is a brand new HP Business Desktop with Windows 10 (version 1511). As soon as I have the user interact with Outlook, it starts crashing again. Outlook doesn't crash, and just behaves normally. Here's the bizarre part: I remote in to the system with TeamViewer, and I'm able to open up as many emails without issue as I want. The troubleshooter found nothing wrong with the configuration.

I've run a quick repair of the Office 365 Click-to-run installation, as well as run the Outlook Stability troubleshooter from Microsoft. I have a single user who, when opening up multiple emails from Office 2016 with the reading pane turned off, is unable to get anything beyond a single email before outlook gives up the ghost with 'Outlook has encounted a problem and will be restarted'.

Microsoft outlook crashes when opening image